Terms of service
These Terms of Service govern your use of the Maggie: Pet & Dog Care Tracker app and related services (collectively, "Maggie" or the "Service"). By downloading, installing, or using Maggie, you agree to these terms. If you do not agree, please do not use the Service.
Maggie is provided by PawzAI ("we", "us", "our"). If you downloaded Maggie from the Apple App Store, the section Additional terms for the Apple App Store also applies to you, and it takes precedence over anything in these terms that conflicts with it.
Acceptance of terms
You must be at least 13 years old to use Maggie. By using the Service you represent that you meet this requirement and that you have the legal capacity to enter into these terms.
Licence to use the app
We grant you a limited, non-exclusive, non-transferable, revocable licence to use Maggie for your own personal, non-commercial purposes, subject to these terms.
If you obtained Maggie from the Apple App Store, this licence lets you use Maggie on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions. Other accounts linked to you through Family Sharing or volume purchasing may also access and use Maggie.
You must not copy, modify, distribute, sell, or lease any part of our Service, nor attempt to reverse-engineer or extract source code from the app, except where the law expressly permits this.
Your content
You own the data you enter into Maggie. By using the Service, you grant us a limited licence to store and process your data for the sole purpose of providing the Service to you. We do not claim ownership of your content.
You are responsible for the accuracy of the information you record and for any decisions you make based on it.
Acceptable use
You agree not to use Maggie to:
- Violate any applicable law or regulation.
- Infringe the rights of any third party.
- Transmit harmful, offensive, or misleading content.
- Attempt to gain unauthorised access to any part of the Service, other users' accounts, or related systems.
- Interfere with or disrupt the integrity or performance of the Service.
Third party terms and services
You must comply with any applicable third party terms of agreement when you use Maggie. For example, your use of Maggie must not put you in breach of your mobile network or wireless data service agreement.
Maggie relies on third party services, including app store billing, cloud hosting, and the providers behind the Leo AI assistant. Your use of those services through Maggie is also subject to their own terms.
Veterinary advice disclaimer
Maggie is a personal health-tracking and organisational tool, not a medical or veterinary service. The information provided by Maggie, including content generated by the Leo AI assistant, is for general informational purposes only. It is not a substitute for professional veterinary advice, diagnosis, or treatment.
Always seek the guidance of a qualified veterinarian for any questions you have regarding your pet's health or medical condition. Never disregard professional veterinary advice or delay seeking it because of something you read in Maggie or from Leo.
Subscriptions and billing
Maggie offers a free tier and optional paid subscriptions, Maggie Plus and Maggie Pro. Plus unlocks cloud backup and sync across your devices, cloud backup of photos and documents (up to 2 MB each, 500 MB in total), and a larger daily Leo allowance. On the free tier, photos and documents stay on your phone. Pro additionally unlocks household sharing, an unlimited Leo allowance, HD photos up to 5 MB, documents up to 10 MB, 5 GB of cloud storage shared by the household, and Leo's ability to create reminders and plans on your behalf. Subscription purchases and renewals are handled by Apple (App Store) or Google (Google Play) on your behalf. Billing terms, refund policies, and cancellation processes are governed by the platform through which you subscribed. We do not process payment information directly.
Plus applies to the subscribing account only. Pro features are available to the subscribing account and, where household sync is active, to all members of that household.
Maintenance and support
We are solely responsible for providing any maintenance and support services for Maggie, as described in these terms or as required by applicable law. You can reach us for support at legal@pawzai.com .
Neither Apple nor Google has any obligation whatsoever to provide maintenance or support services for Maggie.
Availability and modifications
We aim to keep Maggie available and working well, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue the Service at any time, with or without notice, though we will try to give reasonable notice of significant changes.
We may update these terms from time to time. We will indicate the update date at the top of this page. Continued use of the Service after changes are published constitutes acceptance of the revised terms.
Warranties and disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted. Nothing in this section excludes, restricts or modifies a guarantee, right or remedy that applies under the Australian Consumer Law or any other law that cannot be excluded, such as the consumer guarantees for services and digital content in Australia.
We are solely responsible for any product warranties, whether express or implied by law, to the extent they have not been effectively disclaimed above. Any claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our sole responsibility.
Limitation of liability
To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profit, data, or goodwill, arising out of or in connection with your use of or inability to use the Service. Our total liability to you for any claim arising under these terms will not exceed the amount you paid us in the 12 months preceding the claim, or 10 USD if you have not made any payments.
Nothing in these terms limits our liability to you beyond what applicable law permits. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in those jurisdictions our liability is limited only to the extent the law allows.
Claims and intellectual property
We, and not any app store operator, are responsible for addressing any claim from you or from a third party relating to Maggie or to your possession or use of Maggie. This includes product liability claims, any claim that Maggie fails to meet a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
If a third party claims that Maggie, or your possession and use of Maggie, infringes that third party's intellectual property rights, we, and not any app store operator, are solely responsible for the investigation, defence, settlement, and discharge of that claim.
Export and legal compliance
You represent and warrant that:
- You are not located in a country that is subject to a U.S. Government embargo, or that the U.S. Government has designated as a "terrorist supporting" country.
- You are not listed on any U.S. Government list of prohibited or restricted parties.
Additional terms for the Apple App Store
This section applies only if you obtained Maggie from the Apple App Store. In this section, "Apple" means Apple Inc. and its subsidiaries, and "Application" means the Maggie app. Where this section conflicts with anything else in these terms, this section wins.
Acknowledgement
These terms are concluded between you and PawzAI only, and not with Apple. PawzAI, not Apple, is solely responsible for the Application and its content. These terms do not provide usage rules for the Application that conflict with the Apple Media Services Terms and Conditions in force at the date you accept these terms.
Scope of licence
The licence granted to you for the Application is a non-transferable licence to use the Application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the Application may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
Maintenance and support
PawzAI is solely responsible for providing any maintenance and support services for the Application, as specified in these terms or as required by applicable law. You and PawzAI acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services for the Application.
Warranty
PawzAI is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the Application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are the sole responsibility of PawzAI.
Product claims
You and PawzAI acknowledge that PawzAI, not Apple, is responsible for addressing any claim from you or any third party relating to the Application or your possession and use of the Application. This includes, but is not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. These terms do not limit PawzAI's liability to you beyond what applicable law permits.
Intellectual property rights
You and PawzAI acknowledge that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party's intellectual property rights, PawzAI, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of that intellectual property infringement claim.
Legal compliance
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer name and contact details
The Application is provided by PawzAI. Any questions, complaints, or claims about the Application should be directed to the contact details in the Contact section below.
Third party terms of agreement
You must comply with applicable third party terms of agreement when using the Application. For example, you must not be in violation of your wireless data service agreement when you use the Application.
Third party beneficiary
You and PawzAI acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of these terms, and that, upon your acceptance of these terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these terms against you as a third party beneficiary.
Governing law
These terms are governed by and construed in accordance with the laws of India. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of India. This does not remove any protection you have under the mandatory consumer law of the country where you live.
Contact
Maggie is provided by PawzAI. Send any questions, complaints, or claims about Maggie or about these terms to legal@pawzai.com .
